Store Policies

WhinneyWear not responsible for lost, stolen, or damaged packages.  Orders will be shipped to the address you provide at checkout.  Please make sure your address is correct and up to date.  

Returns:

An item can only be returned if it has a flaw or something is physically wrong with it. Items that have been tried on a horse or left outside cannot be returned. Custom orders and clearance items cannot be returned or refunded. Buyer is responsible for shipping back, and refund will be given once item is returned. Buyer has 72 hours to contact WhinneyWear to return the item.

Ambassadors:

Current customers are welcome to apply to become an ambassador to earn free WhinneyWear.  The application can be found in the menu section of our page.

Shipping:

US orders will be send out priority through USPS and UPS. International orders under 4# are sent out first class, packages over 4# are sent priority. 

All orders are shipped through the USPS Priority Service 1-3 day with $50 insurance.  Additional insurance and Express service may be purchased at customer's expense.

All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com If you pay using PayPal, tracking numbers will be uploaded to PayPal.

 

Turnaround Time:

In stock items will be shipped out within 3 business days, custom orders have an approximate 2-4 week lead time depending on how fast supplies are shipped to WhinneyWear. Unfortunately, WhinneyWear is only as fast as our suppliers allow us to be. Once all the supplies are in stock, items are promptly made and shipped.

Contact:

To place an order or for a price quote, please email whinneywear@yahoo.com

Wholesale:

WhinneyWear offers wholesale on the items we manufacture in house.  For wholesale inquires, please see the application on the top menu