WhinneyWear not responsible for lost, stolen, or damaged packages. Orders will be shipped to the address you provide at checkout. Please make sure your address is correct and up to date.
An item can only be returned if it has a flaw or something is physically wrong with it. Items that have been tried on a horse or left outside cannot be returned. Custom orders or sale items cant be returned or refunded. Buyer is responsible for shipping back, and refund via gift card will be given once item is returned. Buyer has 72 hours to contact WhinneyWear to return the item.
Orders can be cancelled with 24 hours of purchase - if the package has not shipped yet. Cancellation incurs a 10% fee to be deducted from refund amount. Custom orders are not refundable.
If an ambassador spot opens - We seek out our most active clients who tag us on social media & purchase frequently :)
Any duties or custom fees are the responsibility of the customer - as it’s your country requiring the fee to be paid in order to cross into your country. We do not profit from custom fees & have no control over the cost of them. Refusal to pay fees results in the forfeiture of your package completely
USPS packages have complimentary $50 insurance and UPS packages have $100 included. Additional insurance or express shipping may be purchased at the customers expense/request
All orders are shipped with a tracking number which is emailed to the email provided at checkout. Please check your spam folder if this info is not in your inbox
In stock items will be shipped out within 2 business days, custom orders have an approximate 2-8 week lead time depending on how fast supplies are shipped to WhinneyWear & what the custom item was being ordered. Unfortunately, WhinneyWear is only as fast as our suppliers allow us to be. Once all the supplies are in stock, items are promptly made and shipped.
To place an order or for a price quote, please email firstname.lastname@example.org
WhinneyWear offers wholesale on the items we manufacture in house. For wholesale inquires, please see the application on the top menu